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Delivery Information

EXTENDED CHRISTMAS RETURNS
We extend the returns period to the 15th of January for items purchased from the 1st of November to the 24th of December. More info

Country Attire believes that British style is one of GB’s hottest exports. In fact, we’re so committed to spreading superior sartorial savvy that we offer free delivery right across the globe. Read on to learn all about delivery and returns…

Our current carrier status is:  DELIVERING ON TIME

Our current dispatch status is:  DISPATCHING ON TIME
We only entrust DPD and Royal Mail to deliver to our valued customers.
royal mail logo
ROYAL MAIL:  NO ISSUES REPORTED
dpd logo
DPD:  NO ISSUES REPORTED

Free Two Business Day Delivery

*On orders over £40

Delivered within 2 business days Select Royal Mail Tracked 48 at checkout Delivery is Monday to Friday

Otherwise £2.95

‘Tracked 48’ is a two business day delivery service from Royal Mail; this is not a signature service and so may be left with a neighbour or in a “safe place” by your local postal worker.

Click here for full delivery information

FREE NEXT BUSINESS DAY DELIVERY

*On orders over £100

For delivery on the next business day Select Royal Mail Tracked 24 at checkout Delivery is Monday to Friday

Otherwise:
Orders less than £40 – delivery cost is £3.95
Orders more than £40 – delivery cost is £1.95

‘Tracked 24’ is a next business day delivery service from Royal Mail; this is a signature service and so may require rescheduling with, or collection from, Royal Mail.

Click here for full delivery information

FREE NOMINATED WEEKDAY DELIVERY

*On orders over £200

Delivered on your chosen weekday Select DPD Next Working day at checkout, you can choose the next business day Delivery is Monday to Friday

Otherwise:
Orders less than £40 – delivery cost is £4.95
Orders more than £40 – delivery cost is £2.95
Orders more than £100 - delivery cost is £1.95

DPD Next Working day with nominated delivery day is a premium service from DPD which can be arranged to arrive on a day of your choice. You will receive a 1 hour estimated window on the morning of delivery. This is a signature service, though there are a variety of ‘in flight’ options to reschedule delivery at your convenience. Note: Some areas may require use of ‘Royal Mail’s Special Delivery’ as an alternative, for which we will absorb any extra cost.

Click here for full delivery information

WEEKEND DELIVERY

Delivery on Saturday or Sunday

Choose your preferred weekend day to receive your parcel Select SATURDAY DELIVERY or SUNDAY DELIVERY at checkout

Cost:
Orders less than £40 – delivery cost is £7.95
Orders more than £40 – delivery cost is £6.95
Orders more than £200 - delivery cost is £4.95

his is a premium delivery option via our partner carrier DPD, your parcel will be fully traceable online and you will be provided with a 1 hour estimated window on the morning of delivery. This is a signature service though there are a variety of ‘in flight’ options to reschedule delivery at your convenience.

Click here for full delivery information

FREE UK RETURNS WITH ROYAL MAIL

Parcel arrive back with us in around two business days.

All of our UK parcels are sent with a pre-paid return ‘sticky label’ at the bottom of your included invoice.

We just want you to be happy with your purchase, so we try to keep our returns process simple:
Simply complete the returns form, repackage the goods and stick the label on; then return the parcel to us, within 21 days of receipt, via your local post office at no further cost to yourself.

Click here for full returns information

All UK orders over £40 are delivered FREE of charge. For orders over this value, the price you see on the product description page is the price you pay at checkout unless an upgraded delivery option is selected.

Orders below the value of £40 are subject to a small delivery charge, starting at £2.95, depending on which service you select at checkout.

For all orders of a value between £40 and £100 we offer a free tracked two business day delivery service with Royal Mail. Orders between these values can be upgraded to a next business day service for as little as £1.95.

Orders valued between £100 and £200 will be delivered free of charge on a tracked, signed-for, next business day delivery service with Royal Mail. Please note that parcels cannot be left without a signature, and will need to be collected from your local post office or have delivery rearranged should there be nobody available to sign for the parcel.

When you spend over £200 with us your order will be delivered using our premium, fully tracked, next business day delivery service with our courier DPD*. This is a signature service and will require somebody available to take delivery, though there are a variety of ‘in flight’ delivery options to help redirect your parcel – including the ability to leave the parcel with a neighbour or attempt delivery on a different day.

*Some remote areas and offshore destinations will receive orders via Royal Mail Special Delivery by 1pm to preserve next working day service, Country Attire absorbs the cost of this upgrade and this alteration will be indicated when selecting your delivery service at checkout.

We also offer a simple way to select your delivery day at checkout. This additional service is included free of charge for all orders which are placed using the DPD Next Working day delivery service.

Working all week? How about a Saturday or Sunday delivery?
You can choose to have your order delivered on a Saturday or Sunday at an additional cost of between £4.95 and £7.95 at checkout, depending on the value of your order. These services are available for selection from Monday to 4pm GMT on Friday. Your order is passed to our courier to be delivered on your chosen weekend day.

Orders placed up to 16:00 UK time are dispatched the same day; although some orders may be delayed by security checks, particularly if delivery is not selected to the cardholder’s address or place of work. During extremely busy periods, such as just before Christmas, it may not be possible to meet this cut off time. In addition we have two exceptional days - Christmas Eve (24th December) and New Year’s Eve (31st December) when the order cut-off time is 12pm (midday) UK time.

Tracking number(s) will be provided in your confirmation email once your order has been dispatched. Please note; tracking numbers will activate the evening of the day that the order has been dispatched. Orders placed after 16:00 on a Friday will be dispatched on the following Monday (or next working day if Monday is a UK public holiday).

All parcels sent with DPD will also receive an email the morning of delivery and a text (if a UK mobile number is supplied at checkout), which will provide you with an estimated one hour delivery window within which your parcel should be delivered. We are happy to deliver to your work address if home delivery is not convenient.

Your order will be dispatched in a padded envelope, a strong bag or a bespoke cardboard box, depending on the product(s) purchased. Any date provided for delivery should be considered as indicative, it is our policy to dispatch all orders placed by 4 p.m. U.K. on the same day, but this cannot be absolutely guaranteed. Country Attire Ltd. cannot be held responsible for delays to deliveries caused by couriers or any other third party.

Country Attire provides FREE RETURNS on all orders inside the UK. A Royal Mail, pre-paid returns label is supplied on the invoice that you will receive with your order.

Royal Mail returns are via a “48 hour” (two business day) tracked service and you will be provided with a tracking number (referenced as ‘Barcode Number’) on your proof of postage by the Post Office counter, giving you full peace of mind. Please retain this receipt for insurance purposes.

For your added convenience, we also offer an alternative free U.K. returns service via the huge Collect + network, see details in our ‘How to return items’ section below.

We take every step possible to ensure returns and exchanges are processed as quickly as possible, this may take a little longer than usual in busy periods. With this in mind please allow up to 21 days for us to process your return.

See 'How to return items' below for full returns information.

FREE GLOBAL STANDARD DELIVERY

*On orders over £40

Usually delivered in between 5 and 14 business days (depending on your chosen delivery country)

Select FREE - Airmail at checkout. Delivery is Monday to Friday

Otherwise £2.95

Our ‘Free Delivery’ parcels are sent with Royal Mail on a non-tracked, but fully insured, service for delivery by your national postal service; this is not a signature service and so may be left with a neighbour or in a “safe place” by your local postal worker.

Click here for full delivery information

FREE TRACKED COURIER DELIVERY

*On orders over £100 where eligible

Usually delivered in between 2 and 5 business days (depending on your chosen delivery country)

Select 'DPD Express Tracked' at checkout. Delivery is Monday to Friday

Otherwise:
Orders less than £100 – delivery cost is £6.95

This service is provided by our courier DPD and their partners within a global network. It is a fully tracked road-based delivery service and will require a signature at the point of delivery. Unfortunately this service is not offered worldwide, you can find a list of eligible countries within our delivery information (link below).

Click here for full delivery information

FREE TRACKED AIRMAIL DELIVERY

*On orders over £100 ineligible for courier delivery

Usually delivered in between 3 and 12 business days (depending on your chosen delivery country)

Select 'Airmail Tracked' at checkout. Delivery is Monday to Friday

Otherwise:
Orders less than £100 – delivery cost is £6.95

‘Tracked Airmail’ parcels are sent with Royal Mail on a signature service for delivery by your national postal service; this option will require a signature at the point of delivery.

Click here for full delivery information

We provide FREE worldwide delivery on every order over the value of £40, using our standard delivery option. For orders over this value, the price you see on the product description page is the price you pay at checkout unless an upgraded delivery option is selected. Our standard global delivery service is a non-tracked, fully insured service which usually takes between 3 and 14 business days to arrive, depending on the destination country. This may take up to a maximum of 35 business days in rare cases, please contact our customer service team if this is the case for your delivery and we will endeavour to help.

*Due to distribution restrictions, we are unable to send Barbour products outside the EEA, please see the bottom part of this section for full details.

For orders below £40 in value, there is a delivery charge of £2.95 for our standard service. Any order below £100 in value can be upgraded to a faster, fully tracked service for £6.95 at checkout.

For orders over £100 in value with a delivery address outside the UK we upgrade you FREE of charge to the faster, fully tracked service. These parcels are sent with either DPD or Royal Mail (depending on eligibility; based on your chosen delivery country, as well as size and weight of your purchased product(s)), and usually takes between 2 and 12 business days to arrive (approximate delivery times can be found at checkout).

Please note that due to restrictions on the size and weight of international parcels, occasionally orders which total over £100 in value but contain multiple large items (such as wellington boots) may have to be split into several parcels in order for us to send them to you. However, each parcel which totals over £100 in value will still be sent with a tracking reference, though parcels below this value will not. If you are ordering multiple, low value, bulky items and would like to ensure your entire order is sent by tracked service, please contact our customer care team for more information.

Orders placed up to 16:00 UK time are dispatched the same day; although some orders may be delayed by security checks, particularly if delivery is not selected to the cardholder’s address or place of work. During extremely busy periods, such as just before Christmas, it may not be possible to meet this cut off time. In addition we have two exceptional days - Christmas Eve (24th December) and New Year’s Eve (31st December) when the order cut-off time is 12pm (midday) UK time.

Tracking number(s) will be provided in your confirmation email once your order has been dispatched. Please note; tracking numbers will activate the evening of the day that the order has been dispatched. Orders placed after 16:00 on a Friday will be dispatched on the following Monday (or next working day if Monday is a UK public holiday).

Your order will be dispatched in a padded envelope, a strong bag or a bespoke cardboard box, depending on the product(s) purchased. Size and weight restrictions may result in some orders being dispatched in multiple parcels. If you place several separate orders we may also combine them into one parcel. Any date provided for delivery should be considered as indicative, it is our policy to dispatch all orders placed by 4 p.m. U.K. on the same day, but this cannot be absolutely guaranteed. Country Attire Ltd. cannot be held responsible for delays to deliveries caused by couriers or any other third party.

We take every step possible to ensure returns and exchanges are processed as quick as possible, this may take a little longer than usual in busy periods. With this in mind please allow up to 21 days for us to process your return.

For international returns information, please see ‘How to return items’ below.

Please note due to distribution restrictions, Barbour products can only be delivered within the European Economic Area (EEA) and to BFPO addresses.

EEA Countries to which we CAN deliver Barbour products are:

  • United Kingdom
  • Austria
  • Belgium
  • Bulgaria
  • Croatia
  • Cyprus
  • Czech Republic
  • Denmark
  • Estonia
  • Finland
  • France
  • France Metropolitan
  • Germany
  • Greece
  • Guernsey
  • Hungary
  • Iceland
  • Ireland
  • Isle of Man
  • Italy
  • Jersey
  • Latvia
  • Liechtenstein
  • Lithuania
  • Luxembourg
  • Malta
  • Netherlands
  • Norway
  • Poland
  • Portugal
  • Romania
  • Slovakia
  • Slovenia
  • Spain
  • Sweden
  • Switzerland

Most of our items are guaranteed by the manufacturer against defects in normal use for a minimum of one year, though many items carry a longer warranty and there are a very small number of exceptions - please refer to your original packaging, or contact the Customer Care Team if you’re unsure.

We have a 21-day returns period. If for any reason you are not completely satisfied with your purchase, please return the complete product(s) undamaged in an unused, "as new" condition within 21 days of the date of receipt and we will refund your purchase price. Returned items should be tagged and with original packaging, if applicable. Returns that are worn and damaged, soiled or altered may not be accepted back and may be sent back to the customer. Footwear must be tried on a carpeted surface so as not to damage the footwear. Footwear returned without a box, in a damaged box or with marked soles may not be accepted, and may be sent back to the customer. Underwear, swimming costumes and bikini bottoms should be tried on over underwear. Returns may not be accepted if the product includes a protective adhesive strip and it has been removed.

If you have received a free gift with your purchase and require a refund, the gift will also need to be returned before a refund can be issued.

If item(s) arrive back with us more than 21 days after being received, full store credit will be issued, credit can be redeemed against any other items and does not have a time limit on use.

For items purchased as Christmas presents we extend the returns period to the 15th of January for items purchased from the 1st of November to the 24th of December.

When returning faulty goods with a defect discovered in the first 28 days after receipt you will be entitled to a full refund or exchange plus your (reasonable) postage costs to send the item(s) back to Country Attire. For faulty items - still under manufacturer's warranty - where the defect is reported after 28 days, we will repair or replace the item if a repair is not possible or practical.

If we cannot replace the item because it is discontinued or out of stock, we will offer an alternative of similar or greater value, or store credit to the full value of the faulty item. Please be aware products that are returned as faulty may be returned to the manufacturer for investigation before we are able to issue a refund or replacement, or to repair the item.

Please contact us before returning faulty items and we will supply either a free post label, collect the items or advise on the best return method.

We take every step possible to ensure returns and exchanges are processed as quick as possible, this may take a little longer than usual in busy periods. With this in mind please allow up to 21 days for us to process your return.

For the recommended returns procedure for suspected faulty goods please email us at: help@countryattire.com or by telephone on 08435 077 007.

Customers based in the United Kingdom can use the FREE POST return label on the front of the packing slip; the parcel can be taken to any Post Office and handed to the clerk.

Proof of postage must be obtained – as without this proof no claim can be made for items lost or damaged in transit.

All returns should be accompanied by a proof of purchase, e.g. your packing slip or invoice, or a printout/handwritten details of your order if no packing note was enclosed.

There is a returns form on the reverse of your receipt that should be completed and sent with the returned item(s). On the front of the receipt there is also a return address label; please attach this to the parcel and return to us; always remember to keep your proof of postage, and to insure the parcel if the item(s) enclosed are of high value.

Please note that if the total value of the goods you are returning to us from the UK exceeds £500 you should contact us and we will make alternative arrangements for the return of the goods.

It is the customer’s responsibility to make sure the item(s) arrive with us safely and in a saleable state with all tags and bags present, non-UK customers must also pay the cost of returning the item(s) to us. If any parcels are lost, stolen or damaged in transit when returned, it is the customer's responsibility to claim from the relevant carrier company for their loss.

Returns from outside the UK should be marked clearly as ‘RETURNED BRITISH GOODS’, this information should also be entered on any customs declaration that is required. Country Attire reserves the right to refuse any returned parcel that has attracted a customs charge.

When trying goods that may be returned please take care; once goods are soiled they cannot be considered for exchange or credit.

For all returns we will inform you as soon as they arrive and inform you when the exchange or refund has been sent/applied.

Our return address is as follows:
Country Attire Ltd
PO Box 188
Stockport
SK6 0BD
United Kingdom

For customers residing outside the UK, please email: help@countryattire.com for further information about returning your items(s)

Tel: 08435 077 007 (UK)
Email: help@countryattire.com

We take every step possible to ensure returns and exchanges are processed as quick as possible, this may take a little longer than usual in busy periods. With this in mind please allow up to 21 days for us to process your return.

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