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Frequently Asked Questions

From delivery and returns to safe transactions and special orders, find the answer to your question here. Though don't hesitate if you would prefer to contact our Customer Care Team.

Do I need to set up an account to make a purchase?

Not at all, you can easily place an order without creating an account. Simply select Checkout as Guest when you’re ready to purchase. Though if you become a Country Attire member we’ll send you a newsletter packed with style tips, first looks and exclusive discount codes.

Do you accept PayPal?

Absolutely, though you’ll need to be a Country Attire member to use it. Becoming a member is fast and free, and we’ll even send you a newsletter packed with style tips, first looks and exclusive discount codes.

Is my personal information kept private?

Country Attire believes in honourable conduct. We have never have or will share, sell, rent or lease any personal and confidential data obtained through our website to other companies without your express prior consent.

I’ve forgotten my password – what should I do?

You can reset your password at any time. Follow the link to reset your password.

Can I amend my order once it has been placed?

Yes. If we haven't sent your package yet, you can cancel an item, change the size, alter your free gift, or edit your shipping details. If you need to make changes, please contact our Customer Care Team straight away.

Which payment methods does Country Attire accept?

We currently accept all credit/debit cards, PayPal and checkout By Amazon (CBA). Other payment methods (cheque or bank transfer) are available, but will take a little longer to process – please contact our Customer Care Team.

Is it safe to use my credit/debit card online?

Of course! Country Attire employs the latest version of Secure Socket Layer (SSL) Technology providing an encrypted channel and server authentication for a very secure connection. We also have 3DS card security for total peace of mind.

Do you offer a Barbour repairs service?

Expert repairs are best done by the experts, so whilst we don't repair Barbour items ourselves, we can help you access Barbour’s splendid service. If you live in the UK, you’ll find full details and an online repairs form.

If you live in Germany, Austria, Netherlands, Belgium or Luxemburg, we recommend Barbour’s authorised service partner Meyer & Meyer

Can I order items from brands you stock that are not listed on your website?

This is not usually possible but please contact our friendly customer care team to find out more.

Can I place an order for an item to be altered by Barbour?

Yes. Payment in full is required on placement of the order and the bespoke garment is non-returnable unless faulty. Turnaround time with Barbour is usually around 4-6 weeks but can be longer during busy periods. Please contact our friendly Customer Care Team to find out more.

Can you offer same-day delivery within the UK?

Unfortunately not. However all UK orders over £100 are delivered next working day. Orders under £100 in value can be upgraded to at checkout for an extra £4.95.

How will my order be packaged?

Your parcel will be dispatched either in a jiffy bag, or a cardboard box specially designed for Country Attire, deemed suitable to protect the contents of the parcel. Size and weight restrictions may apply to some orders for delivery outside the UK, which may lead to sending the goods in multiple parcels. We may also combine the shipment of multiple orders where possible.

How long does delivery take in the UK?

UK orders over £100 are sent by on a fully tracked next working day courier as standard.

UK orders up to £100 are sent by Royal Mail Tracked, which takes 1-2 working days.

In a hurry? Upgrade to next day delivery for just £4.95 at checkout.

Tracking numbers are sent via both text message and Email for all UK orders sent by this service, if a UK mobile number is provided at checkout.

Do you do next day delivery?

Yes, we offer next day delivery.

How can I track my order?

If your parcel has been sent by a tracked service you should be able to track it with the chosen courier using the reference provided in our dispatch email – if it hasn't appeared yet, please check your junk/spam folder.

Is my package insured and do I need to sign for it?

All parcels are fully insured, and parcels sent by a tracked service do require a signature upon delivery for security purposes. We advise choosing a delivery address where someone will be available to sign for the parcel to ensure efficient delivery of your order.

Can you ship to multiple addresses?

To avoid confusion, we deliver to one address per order. If you would like to send your purchases to multiple addresses, why not place a separate order for each destination.

Can I change my shipping address after my order has been dispatched?

Sometimes, though it is a little complicated! If you need to change your delivery address please contact customer services.

Do you provide an international service?

Country Attire will ship for FREE anywhere in the world.

How much does international delivery cost?

We provide FREE international delivery on every product. The price you see on the product description page is the price you pay at checkout

How long does FREE international delivery take?

We provide FREE worldwide delivery on every product. The price you see on the product description page is the price you pay at checkout.

Non-UK orders with a parcel value over £100 GBP are sent by a fully tracked, signed for service which can take between 2 and 14 working days depending on destination.

Non-UK orders with a parcel value below £100 GBP are sent by a non-tracked, fully insured service which can take between 3 and 14 working days depending on delivery destination, though you can opt to upgrade to a tracked service.

How can I track my order?

If your parcel has been sent by a tracked service you should be able to track it with the chosen courier using the reference provided in our dispatch email – if it hasn't appeared yet, please check your junk/spam folder.

Is my package insured and do I need to sign for it?

All parcels are fully insured, and parcels sent by a tracked service do require a signature upon delivery for security purposes. We advise choosing a delivery address where someone will be available to sign for the parcel to ensure efficient delivery of your order.

How much in customs duty/taxes will I have to pay?

The price you see when browsing our website is what you pay. However, local taxes and duties may apply in your chosen delivery destination – please contact our Customer Care Team if you are unsure.

Can you ship to multiple addresses?

To avoid confusion, we deliver to one address per order. If you would like to send your purchases to multiple addresses, why not place a separate order for each destination.

Why are shipping restrictions applied to some items?

Due to the size and weight of certain items we are unable to send them to some delivery destinations outside the UK – though we’ll always make this clear on the product page.

Can I change my shipping address after my order has been dispatched?

Sometimes, though it is a little complicated! If you need to change your delivery address please contact our Customer Care Team.

I have received a faulty item, how should I proceed?

Please contact us before returning faulty items and we will supply either a free post label, collect the items or advise on the best procedure in the circumstance.

I have received an incorrect item, what should I do?

First of all, please accept our apologies. We want to sort out any issues with incorrect items straightaway, please contact our Customer Care Team with your order number and details of the incorrectly received item. We'll investigate and get back to you at the earliest opportunity and try to resolve it for you as quickly as possible.

An item is missing from my order, how do I report this?

We sometimes send items in separate parcels, especially if one or more items are large or bulky. With that in please check your emails to see if any of your items will be arriving separately – each dispatch will have a separate email, so if your order has been split, you’ll have several emails.

If this isn't the case, please contact our Customer Care Team with your order number and the missing item's name and product code if possible. We will look to resolve the issue for you as quickly as we can.

How do I return or exchange an item?

We very much hope that you will be as pleased with our products as we are. If for any reason you are not, however, returning or an exchanging is simple. Please return the items, unworn, as you received them with all the original packaging and tags attached within 21 days of receipt to us.

You can find full instructions of how to do this on the reverse of your invoice with your returns form.

For more information please see our guarantee and returns policy

Will my order be refunded in full?

Absolutely. Your refund will either be issued to the original method of payment used, or as Country Attire store credit if requested.

If you received a free gift with the item, we require it to be returned in order to process a full refund.

I want to return the item but keep the free gift – is this possible?

If you would like to keep the “free gift” item we can refund you less the RRP cost of the item.

Who pays for return postage?

Country Attire cannot be responsible for return postage costs from outside the UK, except in cases of a faulty garment.

What about sales tax?

All sales taxes are included in your refund if your order has been sent to a destination within the EU. Outside the EU, customs duties and sales taxes are non-refundable. You may be able to recover these costs by contacting your local customs bureau directly.

How long will it take to process my return?

We take every step possible to ensure returns and exchanges are processed as quick as possible and it usually takes around 3-5 working days from date of receipt. This may take a little longer than usual in busy periods. With this in mind please allow up to 21 days for us to process your return.

How long will it take to process my refund?

It usually takes up to 1-3 business days for the refund to appear in your account, but this can sometimes be longer depending on the intermediary banks.

How do I know that Country Attire has received my returned items?

As soon as your return has been received and checked by our warehouse, it is then queued to be processed by our returns department, and we'll email you to let you know once this is done.

This is usually completed within 3 working days, though this can be longer during busy periods. In the unlikely event that you haven’t received an email within 21 days of your returned item arriving back with us, contact our Customer Care Team and we'll get back to you as soon as possible.

Make sure you let us know your original order number, which items you have returned and any delivery reference numbers (i.e. from a collection service or courier) when you contact us.

Which items qualify for a free gift?

Occasionally we offer free gifts with selected products. The gifts are carefully selected to compliment the main product and we generally offer a selection of gifts to choose from. .

How do I know when free gifts are available?

We will always advertise these offers via email and through Facebook, Twitter and Instagram, so sign up and follow us now to make sure you don’t miss out!

How do I use my discount code?

Discount codes are applied at checkout. Simply enter the code and click Apply Coupon and the new discounted amount should be seen in the Grand Total. Splendid.

Can I use my discount code on clearance items?

No, codes can only be used on full priced items.

Does Country Attire offer student discount?

Not yet, though we may in the future.

Does Country Attire offer military discount?

We’re proud to offer a 10% discount to serving and former members of HM Forces. Please contact our Customer Care Team for more information.

How do I identify Counterfeit websites

It has come to our attention that a growing number of websites are selling illegitimate products from premium brands including Barbour and Canada Goose. It can be difficult to determine whether or not a website is genuine and so we have compiled a guide to assist you in spotting a counterfeit site.

Language

If the English is broken or spelling or grammatical errors are present then this could be an indication that the site is counterfeit. Often, these type of sites are set up by people whose first language is not English and therefore translations are used which can result in oddly structured sentences or an incorrect use of words.

URL

If a brand name is featured within the website URL then it is likely to be a counterfeit site. This is because brands place restrictions on the use of their name on other websites therefore; if it is not the official brand website then it should be treated with caution.

Price

If the price is too good to be true then it probably is. Counterfeit websites use low prices to draw in customers who think that they are getting a great deal, when in fact they are either receiving a counterfeit product or simply having the money taken from their account without receiving the goods.

Authorised Stockist

If a website is featured in the ‘Authorised Stockists’ section of the brand’s own website then this shows that it is a legitimate site which is registered by the brand as an official retailer of their products. If a website selling products from that brand is not featured on this list then it could potentially be a fraudulent site. The brand will be able to confirm the validity of stockists so it is advisable to contact them for confirmation if you are in doubt.

Images

If the product images on the website feature logos from other companies then they are likely to have been used without permission which could be a sign that the website is counterfeit. Similarly, if the product images and general look of the website seems amateur then it is advisable to check with the brand before making a purchase.

Contact Brand

If you are in any doubt over the validity of a website, we recommend contacting the brand to confirm that the seller is genuine. Country Attire is a registered stockist of all of the brands that we sell. If you require confirmation of this then you are welcome to contact the brands directly for reassurance.

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