Frequently Asked Questions

In order to help visitors to our site with any questions they may have, we have carefully prepared a number of Frequently Asked Questions and their answers to allow for a quick reference. Kindly refer to our specific sections for more details.

Do I need to register to be able to make a purchase in Country Attire?

No you do not need to register as we have an express checkout system, although for PayPal payments we do require registration. If you do register you can enjoy swift shipment of your purchases, ease of use of the site and greater members’ benefits.

How long will it take to receive my purchase(s)?

See the delivery section of this site for an estimation of time scale. Depending on the shipping address, items will reach customers within 2 working days for local UK addresses and between 1 to 3 weeks for international orders. We strive to ensure all purchases arrive speedily and in good condition. However, if the item purchased is currently not in stock, you will be informed of the expected delivery date before your order is processed. You will then have the option to decide if you would like to wait for delivery within the stipulated time.

What are the payment options available?

Country Attire provides customers with payment options credit or debit card, PayPal or Cheque for UK customers. Other payment options can be accepted by contacting out customer services team.

Is it safe to use my credit card on Country Attire?

Yes, it is absolutely safe to make purchases with your credit card on our web site. This is because Country Attire employs the latest version of Secure Socket Layer (SSL) Technology providing an encrypted channel and server authentication, so that all information is transmitted through a secure server connection. This means there is no risk when you shop with us.

Is my personal information shared?

No. Country Attire does not share, sell, rent or lease any personal and confidential data obtained through our website to other companies, nor will we sell or otherwise share any of your personal information with any third party without your permission or as may be required by law. We take every precaution to protect our users' information. When users submit sensitive information via our website, the information is protected both online and off-line.

What if I wish to purchase a particular product not found in Country Attire?

We are continually expanding our assortment to offer you a wide variety of products and are happy to supply any Barbour item not found on the website; you can contact us for a quote.

Is there a return policy?

Yes! (See here) There will be the rare circumstance or occasion whereby you may want or need to return an item to us, so Country Attire has a 14-day money back guarantee return policy if the purchased item is returned unused, in original condition and packaging as received. You can use the returns label located on your invoice / receipt. We strongly recommend you use recorded delivery, or some other way of proving you shipped the parcel as we accept no liability for items lost in the post. You must include a note of your name, order number and the action required with your return. Returns from overseas outside the EU must be marked clearly with "Returned goods of UK origin" to allow UK Customs clearance. If you do not follow these instructions and Customs charge duty on the return we will reject the parcel and it will be returned to you.

Will I have to pay any other charges, such as tax or duty?

The prices quoted at the product information page and during the checkout process are exactly what you will pay to Country Attire. However, people outside the EU may be liable to pay Import Duty to Customs. This is beyond our control and as such we can make no guarantee of whether you will have to pay or how much it will be. In our experience, the total due tends to work out at just below the rate of VAT (currently 17.5%) but can be slightly lower or higher depending on the country in question and quite often to the type of item you are ordering. We will provide the necessary information and paperwork to your Customs Dept to allow clearance. If you have any doubts about Duty we recommend you contact the Customs office in your home country for more information.

How much are delivery charges?

We provide FREE worldwide shipping.

When I try to make payment I get a "Not Authorised" message. What could be wrong?

If you are using a UK issued card the most likely explanation is that the card is expired, has insufficient credit available or is being blocked by your card issuer. You should contact your card company to find out more information. If you are ordering from overseas, particularly the USA, it is probably because your card issuer is blocking overseas transactions. Many card companies now block Customer Not Present (CNP) transactions where the purchase is taking place outside of the country of card issue. You need to inform your card company that you wish to perform a CNP transaction with a UK company and they will remove the block from your card. Your transaction can then be authorised.

How do I remove an unwanted item from my shopping cart?

Firstly, click the 'Cart' button on the left hand side of any page. A page will load showing all the contents of your shopping cart. If you want to completely remove an item select the 'Remove' checkbox for that item and click 'Update Cart'. The page will reload and the item will have been deleted. To decrease/increase the quantities of any item simply edit the quantity shown in the text box and click 'Update Cart'. The page will reload showing the revised quantity. Please note that entering '0' and updating the cart also completely removes the item.

You show 'Fabric Weights' in gsm for some products. What does this mean?

This is the general standard for comparing the weight (or thickness) of fabrics. GSM stands for 'grams per square metre'. In other words, a fabric weight of 260gsm means a piece of that cloth 1m x 1m would weigh 260 grams. Therefore, the higher the gsm number, the heavier and thicker the fabric. White fabrics usually have less weight than colours because they have not been dyed.

You show prices in several currencies - how accurate is this exchange rate?

The exchange rates are updated daily. The prices shown in your currency may differ slightly to what you actually pay. This depends on the exchange rate used by your credit card company when the convert the GBP price to your currency and their associated charges for doing so.

Can I place a special or alteration to my Barbour Product?

Yes, we can supply goods altered by Barbour to special order. Payment in full is required on placement of the order and is non-returnable unless faulty.

What if the answer to my question is not found in your FAQ section?

If you did not find the answer to your question(s), please send us an e-mail to customersupport@countryattire.com