Our Guarantee and Returns Policy

All items are guaranteed by the manufacturer against defects in normal use for a minimum of one year. Many of the more expensive items carry a two year warranty.

Items have a 21-day 'approval' period. If for any reason you are not completely satisfied with your purchase, please return the complete product undamaged in an unused "as new" condition within 21 days of the date of receipt and we will refund your purchase price. If you have received a free gift with your purchase and require a refund, the gift will also need to be returned before a refund can be issued.

All returns should be accompanied by a proof of purchase, e.g. your packing slip or invoice, or a print out of your order. There is a returns form on the reverse of your receipt which should be completed and sent with the returned item(s). On the front of the receipt there is also a return address label; please attach this to the parcel and return to us; always remember to keep your proof of postage, and to insure the parcel if the item(s) enclosed are of high value.

It is the customer’s responsibility to make sure the item(s) arrive with us safely and in a saleable state with all tags and bags present, the customer must also pay the cost of returning the item(s) to us. If any parcels are lost, stolen or damaged in transit when returned, it is the customer’s responsibility to claim from the relevant carrier company for their loss.

Returns from outside the UK should be marked clearly as ‘RETURNED BRITISH GOODS’, this information should also be entered on any customs declaration that is required. Country Attire reserves the right to refuse any returned parcel that has attracted a customs charge.

When trying goods that may be returned please take care; once goods are soiled they cannot be considered for exchange or credit.

When returning faulty goods you will be entitled to a full refund or exchange plus your postage costs to send the item(s) back to Country Attire. Please be aware products that are returned as faulty may be returned to the manufacturer for investigation before we are able to issue a refund or replacement.

For enquiries regarding a Barbour product with a suspected manufacturing fault, purchased from Country Attire we recommend contacting Barbour Customer Services, who will advise on the replacement or repair of the item subject to the terms of the Barbour Guarantee. If you prefer to contact us at Country Attire we will also be able to assist you; but as we return faulty items to Barbour for inspection it is normally quicker to contact them directly. Your statutory rights are not affected.

If you wish to contact Barbour directly by telephone their UK Customer Services Office phone number is 0191 427 4210, their email is: customer.services@barbour.com
For the recommended returns procedure for suspected faulty goods from other manufacturers; please email us at: customersupport@countryattire.com or by telephone on 01663 734444.

For all returns we will inform you as soon as they arrive and inform you when the exchange or refund has been sent/applied.

Our return address is as follows:

Country Attire Ltd
Unit 26/27, Botany Business Park
Macclesfield Road
Whaley Bridge
High Peak
SK23 7DQ

Tel: 01663 734444 (UK)
Email: sales@countryattire.com